Shipping & Returns

Payment Methods

We use PayPal as our payment processor to ensure your online payment security. We accept credit cards, VISA
debit cards and PayPal.

Shipping Information

Within Canada

Standard shipping within Canada is FREE on all orders C$65 and over (excluding taxes).

Shipping Method Cost* Estimated Shipping Time**
Standard shipping (Orders C$65 and over excl. taxes) Free 5–7 business days
Standard shipping (Orders under C$65) $8 CAD 5–7 business days

Shipping to the United States and Puerto Rico

Standard Shipping from Canada to the United States and Puerto Rico:

Shipping Method Cost* Estimated Shipping Time**
Standard shipping (All Orders) $12 USD 5–7 business days

*Shipping costs subject to change.
**Shipping to certain remote or rural areas may result in extended shipping times.

Order Processing

Online orders are processed and shipped on business days (i.e. Monday – Friday, excluding Canadian federal
holidays). Please allow 1-2 business days for us to process your order. Orders placed on weekends or holidays  will be shipped on the next business day. If you have any questions concerning the processing or shipment of your order, please
contact us via email at info@urbanjuve.com or call us at (833) 769-JUVE.

No signature will be required upon delivery unless specified by the customer at the time of ordering.

Some items sold by Urban Juve may require special handling as required by federal, provincial or local laws
governing the transport of these items. The shipment of some products may be limited to standard, ground-only
transport and, in some instances, delivery to certain locations may not be possible. We apologize for any
inconvenience this may cause. If you wish to provide a physical address in Canada to which we can deliver, we will
be happy to ship your full order.

Outside Canada, The United States and Puerto Rico

We do not currently ship to destinations outside of Canada, the United States and Puerto Rico.

Returns

If for any reason you are not satisfied with your urbanjuve.com purchase, you may return it in new or gently used
condition for a full refund of the purchase price including taxes. To receive a refund, items must be returned by mail
within 30 days of the date of purchase. Return shipping fees apply. You remain responsible for your original shipping
fees, if any, unless the return was a result of our error.

Return Process

  1. Complete the Return Form that was included with your purchase and indicate the reason for return.
  2. Package your return item in a well-padded envelope or box to prevent damage in transit and include the
    completed Return Form and proof of purchase.
  3. Mail your return to: Urban Juve Provisions Inc., Attention: Returns, 200 -1238 Homer Street, Vancouver, BC
    V6B 2Y5

Questions? Please contact Customer Service at:

Phone: (833) 769-JUVE
Hours: Monday – Friday, 9am – 5pm PT
Email: info@urbanjuve.com