Payment Methods

We use Authorize.net as our online payment processor to ensure your online payment security. We accept all major credit cards and VISA debit cards. You may also order any of our products by phone during business hours (9am to 5pm PST, Monday to Friday) by calling 1-833-769-5883.

Shipping Information

Within Canada

Standard shipping within Canada is FREE on all orders C$65 and over (excluding taxes).

Shipping Method Cost* Estimated Shipping Time**
Standard shipping (Orders C$65 and over excl. taxes) Free 5–7 business days
Standard shipping (Orders under C$65) $8 CAD 5–7 business days

Shipping to the United States and Puerto Rico

Standard Shipping from Canada to the United States and Puerto Rico:
Standard shipping is FREE on all orders USD$80 and over (excluding taxes).

Shipping Method Cost* Estimated Shipping Time**
Standard shipping (All Orders) $8 USD 5–7 business days

Shipping Everywhere Else

Standard Shipping from Canada to Other International Destinations:
Standard shipping is FREE on all orders USD$150 and over (excluding taxes).

Shipping Method Cost* Estimated Shipping Time**
Standard shipping (All Orders) $8 USD 7-10 business days

*Shipping costs subject to change.
**Shipping to certain remote or rural areas may result in extended shipping times.

Order Processing

Online orders are processed and shipped on business days (i.e. Monday – Friday, excluding Canadian federal holidays). Please allow 1-2 business days for us to process your order. Orders placed on weekends or holidays  will be shipped on the next business day. If you have any questions concerning the processing or shipment of your order, please contact us via email at info@urbanjuve.com or call us at (833) 769-JUVE.

No signature will be required upon delivery unless specified by the customer at the time of ordering.

Some items sold by Urban Juve may require special handling as required by federal, provincial or local laws governing the transport of these items. The shipment of some products may be limited to standard, ground-only transport and, in some instances, delivery to certain locations may not be possible. We apologize for any inconvenience this may cause. If you wish to provide a physical address in Canada to which we can deliver, we will be happy to ship your full order.

Returns

If for any reason you are not satisfied with your urbanjuve.com purchase, you may return it in new or gently used condition for a full refund of the purchase price including taxes. To receive a refund, items must be returned by mail within 30 days of the date of purchase. Return shipping fees apply. You remain responsible for your original shipping fees, if any, unless the return was a result of our error.

Return Process

Complete the Return Form that was included with your purchase and indicate the reason for return.
Package your return item in a well-padded envelope or box to prevent damage in transit and include the
completed Return Form and proof of purchase.

Mail your return to:

Urban Juve Provisions Inc.

Attention: Returns

200 -1238 Homer Street, Vancouver, BC

Canada, V6B 2Y5

Questions? Please contact Customer Service at:
Phone: (833) 769-JUVE
Hours: Monday – Friday, 9am – 5pm PT
Email: info@urbanjuve.com